Business Troubleshooting Frequently Asked Questions

I can't open or view the database I purchased. Why?: Our pre-packaged databases are compressed in a "zip" format. This is a very common technique on the internet that makes the file smaller (usually about 80% smaller!) for faster downloading. You need a Zip program to open the file. Windows XP has a built in zip/unzip utility and that should work but you can also download a free trial version of WinZip at www.winzip.com. You do not need to buy it to use it, but the registration is only $29 and this is a very common, almost required, utility to have if you are going to be downloading files from the internet.
I bought a database. When do I get it?: There was a download link on the order confirmation page (the final page that appears after your payment was processed). Also, you should have been sent a "Download Instructions" email with a link to the same download page where you can download your database.
I am having difficulty downloading my database. What can I do?: Occasionally, there is a problem downloading a file. This appears to occur with extremely large files (some of our databases are over 100MB in size) and when firewalls or routers are involved. If you turn off your firewall software, the download may succeed.

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